Refund policy
At Silver Street, we strive to provide high-quality men’s clothing, footwear, and fashion accessories. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
We accept return requests within 7 days from the date your order is delivered.
To be eligible for a return, the product must:
- Be unused, unworn, and unwashed.
- Be in its original condition with all tags, labels, and packaging intact.
- Be free from stains, perfume, deodorant marks, or any signs of use.
- Include all original accessories (if applicable).
Products that do not meet these conditions may not be eligible for a return or refund.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products that have been worn, washed, or altered.
- Items without original tags or packaging.
- Products damaged due to improper handling after delivery.
- Clearance, final sale, or promotional items (unless received damaged or incorrect).
- Gift cards or store credits (if applicable).
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve your issue quickly, please provide:
- Your Order Number
- Clear photos of the product
- A complete unboxing video showing the parcel being opened
Once verified, we will arrange a replacement, exchange, or refund, depending on the situation.
Exchange Policy
Exchanges are subject to stock availability.
If your requested size or product is unavailable, we may offer:
- A replacement with a similar product,
- Store credit, or
- A refund (if applicable).
Refund Process
After we receive and inspect the returned item, you will be notified about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days. The exact time may vary depending on your bank or payment provider.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
Return Shipping
If the return is due to a customer preference (such as changing your mind), return shipping costs may be the customer’s responsibility.
If the return is approved because of a damaged, defective, or incorrect product, Silver Street will arrange the return or bear the applicable return shipping cost.
Right to Refuse Returns
Silver Street reserves the right to decline any return request that does not comply with this policy or appears to be fraudulent or abusive.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Silver Street
Foreign Market, Diu
WhatsApp: +91 77790 59945
Email: support@silverstreet.in
We aim to respond to all customer queries as quickly as possible and ensure a smooth shopping experience.